COVID-19 Update (July 2020)
Our store will be reopening to our normal opening times as of Saturday 1st August 2020. The following restrictions and requirements will be in place:
You will be asked to provide your name and contact details for Track and Trace purposes.
There is a ‘one in and one out’ policy. Therefore, only one customer is permitted in store at any one time. You may be required to wait in turn, depending on how busy the store is. Should you be required to wait, we would request that you wait in the viewing gallery area and we will come and advise when you are permitted to enter.
Should you be coming with a child then both adult and child are allowed in at the same time.
No large groups are permitted and a maximum of two people can enter the store if you need to visit with others for advice.
In England, you must by law wear a face covering in the following settings: Public Transport. Shops and Supermarkets as of 24 July 2020. Subsequently all customer will be required to wear a face covering prior to entering store. No customers will be permitted to enter without a face covering (**If you are exempt from wearing a face covering please notify a member of staff as soon as you arrive at the store**).
All store Staff will be wearing face masks.
A sanitiser point will be located at the front of store. All customers must use the provided hand sanitiser as soon as you enter the store.
When trying footwear, you will be required to wear disposable socks that we will provide.
We would kindly ask that you do not touch items if you do not intend to buy. You are permitted to try on clothing if you intend to purchase. Any clothing tried on that has not been purchased will be quarantined for 72 hours prior to being put back on to the shop floor.
All returns will be quarantined for 72 hours prior to being put back on to the shop floor.
All rackets dropped off for stringing will be cleaned with a very mild disinfectant prior to stringing (this will not damage your racket). If you should require our re-gripping service, we ask that you remove your existing grip first.
Should you have any queries regarding any of the above please feel free to get in touch.